Kurgo only accepts returns/exchanges for products purchased from www.Kurgostore.com. Please fill out a Return and Exchange Form. For returns/exchanges you have purchased from one of our Vendor Retailer Stores please contact them directly for their return/exchange policy. Any exchanges not purchased directly from Kurgo will be returned to sender.
Returns: All returns must be in original condition and include packaging. To return any items purchased from www.Kurgo.com, please include a Return and Exchange Form or RA number (provided by customer service) and send it back to us at: Kurgo Products Attn: Returns, 2D Fanaras Drive Salisbury, MA 01952 Please allow 5-7 business days to be refunded the original purchase price for your return, shipping fees are non-refundable. Refunds for returns will not be processed until product is received at Kurgo and will be processed in the original form of payment.
Exchanges: All exchanges must be in original condition and include packaging. To exchange any items purchased from www.Kurgo.com, please include a Return and Exchange Form and send it back to us at: Kurgo Products Attn: Returns 2D Fanaras Drive Salisbury, MA 01952 Please allow 5-7 business days from receipt of goods for us to process your exchange.
• Orders placed before 8am will ship the same business day.
• Orders placed after 8am will ship the next business day.
• UPS delivery times are measured in business days from the ship date. We do not offer Saturday delivery.
• Business days for both Kurgo and UPS are Monday-Friday, excluding holidays.
60 Day Refund Policy: 100% of product price (shipping not included) will be refunded to original form of payment if return is made withing 60 days of purchase of product and product and packaging are in original condition. After 60 days only a kurgo.com store credit can be issued.
What if something I order goes on sale: If something you purchased at Kurgo.com goes on sale within 14 days of your purchase, let us know and we will adjust the price. Adjustments will be made in the form of a Kurgo.com store credit for the difference. Requests must be made within 14 days of the original ship date.
"Large Print" Disclosures: Authorized items must be returned with all original packaging, paperwork and parts in new and unused condition. Items not returned in the above condition will fail inspection and a refund will not be issued.
Kurgo will not compensate for damages incurred during product installation or use, nor reimburse labor charges or installation fees, under any circumstances.