All of Kurgo products are guaranteed built for life.
Kurgo and its employees strive to provide our customers with superior quality products and service. If, during its lifetime, your Kurgo product does not function as it should due to a manufacturing defect, we will repair or replace your product free of charge. Hassle and worry free!
What is covered by the Kurgo Warranty?
Manufacturer’s defects caused by poor craftsmanship or defective hardware or materials.
What is not covered by the Kurgo Warranty?
If your Kurgo product is otherwise damaged in the course of normal (or abnormal) wear and tear, you may not qualify for our warranty replacement, but we do offer a complete Repair or Replacement Service for a nominal fee. Not sure if you qualify? Send a couple of pictures to email@example.com and we’ll take a look.
Warranty Policy Details
Once we receive your product and warranty form, we will evaluate the claim. All returns will be processed within 5 to 10 business days of receipt of goods but we try to move things along faster than this. If the claim meets our guidelines, we will repair or replace your product. All warranty returns must be accompanied by a Warranty Return Form and original receipt if possible. Products found to be defective will be repaired or replaced at our discretion. Kurgo reserves the right to make all determinations as to the use of this policy. To ship items in for warranty, you can use any carrier you want but we recommend you obtain a tracking number from your carrier. ALL items must be addressed as:
Attn: Warranty Department
2D Fanaras Drive
Salisbury, MA 01952
All returns must include a Warranty Return Form or the package will be returned to sender.
Returns & Exchanges (Retail Stores):
All refunds and exchanges must be obtained through the original place of purchase.
Repair or Replace Service
Products failing due to normal wear and tear, abuse, accident, critters, or natural breakdown of materials over extended use and time can be repaired or replaced for a nominal fee (see our Repair or Replace Service). We will not repair a product requiring a fee unless approved.
If you are experiencing any problems or have any questions about your Kurgo Product our Customer Service Department is here to help. Please feel free to email us at firstname.lastname@example.org or call us directly at (877) 847-3868.