At Kurgo, your satisfaction is always of the utmost importance and we feel that a customer should be a customer for life, not just for a "limited time". For this reason we offer a great Repair and Replace Service in addition to our regular one year warranty against manufacture defects. Here is how it works:
- All products* are covered regardless of the abuse (Yes, this includes, chewing, tug-a-war, soiling, dropping out of an airplane, normal wear and tear, abuse, accident, critters, or natural breakdown of materials over extended use and time, etc). *Sorry the Winga Discs and Origummi toys can't be repaired or replaced.
- Fill out the Return and Exchange Form, please make sure to include all information.
- Send the product back to Kurgo.
- We will repair or replace the product for a nominal fee(see below). If the product is replaced we will do so with an equal or greater value product (we constantly improve our products so it may be slightly different than your original product).
- Your repaired or replaced product will be sent back within 5 working days + shipping time. We will ship back via UPS or USPS at what we are charged (that means no phantom "handling charges").
Return and Exchange Form
$3 + Shipping – Wander Collar, Collaps-a-bowl, Wander Bowl, Wander Leash
$6 + Shipping – Tru-Fit Harness, Auto Zipline, Carrier Keeper, Co-Pilot Seat Cover, Wander Coat, Wander Pack, Winga, Door Guard, Wander Pail, Carrier Keeper, Quantum Leash
$10 + Shipping – Backseat Barrier, Backseat Bridge, SkyBox Booster Seat, Wander Carrier, Bench Cover, Cargo Cape, Wander Bed, Surf-n-Turf, Wander Hammock, K9 Courier
$18 + Shipping – Wander Steps